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Data Protection Information

 

 

Thank you for visiting our website and for your interest in our company and our products. We respect the privacy of every visitor to this website. Chiesi GmbH, Gasstr. 6, 22761 Hamburg, registered in the commercial register at the District Court of Hamburg under the number HRB 84675, is aware of the sensitivity of information and personal data, especially in the pharmaceutical and health care sector.

 

If you are a customer or service provider of ours, we store and use your personal data, e.g. name, company and address as well as invoicing and payment data for contract processing at our company and at our contractors. Data processing is always carried out in compliance with data protection regulations.

 

General information, log data

You can always visit our website without telling us who you are. The only information we receive are the following log data sent by your browser. They are:

 

  • The browser you use and the screen resolution you have set
  • The operating system you use
  • The host name of the accessing computer
  • The date and time…
  • The pages you access
  • The referring website

 

Processing of personal data

We collect, process or use your personal data only for the purpose of processing your enquiries, orders and applications. Personal data are, for example, your contact details such as name, address, telephone number and e-mail address. Personal data will only be disclosed to third parties if necessary, to execute the contract in particular. If we collect and process personal data via the social networks we use, this privacy policy also applies to such processing.

 

Children and minors

Individuals under the age of 18 should not divulge any personally-identifiable information to us without the consent of a parent or legal guardian. We do not knowingly collect personal data from children.

 

 

Overview of the processing of your personal data

 

 

Contact by e-mail, contact form or by phone

Application

Pharmacy claims form

Purpose of processing

To process your enquiry

To select and if required to hire new employees

To process claims

Legal basis of processing

Consent that you have given us as part of using the form, or our legitimate interest in processing your enquiry

Consent that you have given use as part of the online application

German Medicinal Products Act (AMG), Ordinance on Manufacturing of Medicinal Products and Active Ingredients (AMWHV)


Recipient of the data

Chiesi GmbH; e-mail provider if required

Chiesi GmbH; if required, support staff for HR management software in the event of system maintenance or support request

Chiesi GmbH

 

Chiesi Farmaceutici S.p.A. Italy (parent company)

Transferring data to a third country

Does not occur

Does not occur

Does not occur



Period of data storage

In accordance with legal requirements. The storage period depends on your enquiry.

The personal data you have transmitted to us as part of the online application will be retained in accordance with legal requirements for at least 3 months after filling the position and automatically deleted by our system at the latest 6 months after receipt.

 

If you enter into employment with us, this data becomes part of your personnel file.

If a longer period of storage appears reasonable, we will contact you and obtain your written consent for a longer period of retention (another 12 months) of your data in our reserve pool.

At least one year following the expiry date of the product, but at least 5 years

Use of data for advertising, public opinion research

No

No

No

Consequences of failure to provide the data

Without your data it is impossible to answer your enquiry

Without your data it is impossible to process your application

If you do not wish to digitally provide us with the data in advance, you can also enclose the complaint form exclusively with the return shipment. However, it is not possible to process the complaint without a complaint form.

 

 

 

 

Enquiry

Report of side effects

Product complaint

Data categories

Name if required, contact details if required, content of your enquiry, health data if required

Name if required, contact details if required, content of your enquiry, health data if required

 

Location and address of the practice or pharmacy if reported by them

Name if required, contact details if required, information about the product, content of the claim, address of the pharmacy if required

Purpose of processing

We require your data to process your enquiry. Your data will never be used for other purposes.

We need the data for the traceability of the report, clarification of any queries or the like. The data will be pseudonymised at the earliest possible point in time, so that any inference to you as a person is only possible for a limited group of people.

We need the data for the traceability of the claim, clarification of any queries or the like.

Legal basis of processing

Consent via the contact form

German Medicinal Products Act (AMG)

German Medicinal Products Act (AMG), Ordinance on Manufacturing of Medicinal Products and Active Ingredients (AMWHV)

Recipient of the data

Chiesi GmbH

Chiesi GmbH,

 

Chiesi Farmaceutici S.p.A. Italy (parent company) and the European Medicines Agency receive the data only in pseudonymised or statistically summarised form.

Chiesi GmbH

 

Chiesi Farmaceutici S.p.A. Italy (parent company) – does not however receive any personal data of patients.

Transferring data to a third country

No

No

No

Period of data storage

In accordance with legal requirements. There are different legal retention regulations depending on the type of enquiry. If no retention requirement exists, the data will be deleted at the latest 12 months after the enquiry.

The data must be retained for 10 years beyond the period of approval for the medicinal product.

At least one year following the expiry date of the product, but at least 5 years.

Consequences of failure to provide the data

It is not always possible to process your request without your contact details. You can of course also write to us using a pseudonym or call us without mentioning your name.

You yourself decide what data you disclose about yourself. We would however be happy to receive your contact details in order to clarify any enquiries you may have.

It is not always possible to process your request without your contact details. You can of course also write to us using a pseudonym or call us without mentioning your name.

Additional information, origin of the data if required

 

If you wish to report a side effect by telephone outside our opening hours, we will refer you to a service provider. The data is collected by this service provider under its own responsibility and is only forwarded to Chiesi in the form agreed with you.

 

 

 

 

 

 

 

Additional information on data protection and data processing for physicians

 

 

Newsletter subscription

Sample submission

Doctor’s visits

Purpose of processing

Information and service materials

Submission of samples of medicinal products and verification thereof

Information, consulting and training of medical professionals

Legal basis of processing

Your consent

German Medicinal Products Act (AMG)

Direct marketing is one of the legitimate interests of companies

Recipient of the data

Chiesi GmbH

Chiesi GmbH, service providers,if required, that support us in sales

Chiesi GmbH, service providers, if required, that support us in sales

Transferring data to a third country

No

No

No

Period of data storage

The duration of the newsletter subscription

In accordance with legal requirements, currently 5 years

For as long as we are in contact with you. Afterwards the data will be deleted, provided that there is no legal retention period to the contrary.

Consequences of failure to provide the data

It is not possible to send the newsletter to you without your data and consent

Verification of the sample submission and its quantitative restrictions is required by law. Without your data a sample submission is not possible.

Without the processing of the data, information and consulting is usually not possible.

Other information

 

 

Your publicly accessible data (name, address, area of expertise, etc.) was provided to us by IQVIA Commercial GmbH & Co. OHG, Frankfurt.

 

 

  Social media - XING, LinkedIn

 

 

You can use the XING logo to go straight our company profile at XING. By clicking the icon, you leave the website of Chiesi GmbH. Your data will only be transferred to XING after you have clicked on the specific icon. A pop-up opens in which you can open a new window in your browser to display our company profile at XING. For the purpose and scope of data collection and the further processing and use of the data by XING AG as well as your rights and option settings for the protection of your privacy, please refer to XING's privacy policy at http://www.xing.com/privacy. Next to the link to our company profile on XING there is also the option of subscribing to Chiesi GmbH news. This service is provided and carried out by XING. Unsubscribing from the service is only possible via XING.

 

We also have a company profile on the LinkedIn network. Clicking the LinkedIn icon opens a pop-up in which you can open a new window in your browser. You will then leave the page and be presented with our company profile on LinkedIn. Information on data processing at LinkedIn is available at: https://www.linkedin.com/legal/privacy-policy?trk=uno-reg-guest-home-privacy-policy

 

 

YouTube

To show you videos on our homepage, we use a service of YouTube, LLC headquartered at 901 Cherry Avenue, San Bruno, CA 94066, USA. A cookie must be set for this.

 

If you visit one of our pages with a YouTube plugin, a connection to the YouTube servers is made. The YouTube server is informed which of our pages you have visited.

 

If you are logged in to your YouTube account, you allow YouTube to associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account.

 

The use of YouTube is in the interest of making the appearance of our website more visually appealing. This represents a legitimate interest within the meaning of Article 6 Paragraph 1 Litera f GDPR.

 

For more information on how user data is handled, refer to YouTube's privacy policy at: https://policies.google.com/privacy?hl=en&gl=en

 

 

Vimeo

Our website uses plugins from the Vimeo video portal. The provider is Vimeo Inc. 555 West 18th Street, New York, New York 10011, USA. If you visit one of our pages with a Vimeo plugin, a connection to the Vimeo servers is made. The Vimeo server is informed which of our pages you have visited. Vimeo also obtains your IP address. This also applies if you are not logged in to Vimeo or do not have an account at Vimeo. The information collected by Vimeo is transmitted to the Vimeo server in the USA.

 

If you are logged in to your Vimeo account, you allow Vimeo to associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your Vimeo account.

 

For more information on how user data is handled, refer to Vimeo's privacy policy at: https://vimeo.com/privacy.

 

 

Cookies

A cookie is a small file stored on your device containing data such as personal page settings. This file is generated and sent to you by the web server you have established a connection to in your web browser. We use cookies to analyse interest in our website and to improve its user-friendliness. You can always access our website without cookies.

 

Most browsers are set by default to accept all cookies. However, you have the option of setting your browser so that cookies are displayed before being saved, only certain cookies are accepted or rejected or cookies are generally rejected.

 

We use the following types of cookies:

 

  1. Session cookies

While you are active on a website, a session cookie is temporarily stored in your computer’s memory. In it a session ID is stored, for example, to prevent you from having to log in again each time you go to another page. Session cookies are deleted when you log out or automatically lose their validity once your session has expired.

 

  1. Persistent or traffic log cookies

A persistent or traffic log cookie stores a file on your computer for the period specified by the expiration date. These cookies enable websites to remember your information and settings the next time you visit them. This results in faster and more user-friendly access, since you do not have to set your language preference for our site again, for example. When the expiry date passes, the cookie is automatically deleted when you visit the website that generated it.

 

  1. Third-party cookies

Third-party cookies come from providers other than the operator of the website. They can, for example, be used to collect information for advertising, user-defined content and web statistics.

 

  1. Flash cookies

Flash cookies are stored on your computer as local shared objects of websites when they run Adobe Flash. Flash cookies have no time limit.

 

The following cookies are used on this website:

 

Name of the cookie

Purpose

Storage period

Type of cookie

_ga

26 months

26 months

Third-party cookie

_gat

Google Analytics, to reduce the frequency of requests from the player

26 months

Third-party cookie

_gid

Google Analytics, to differentiate users

26 months

Third-party cookie

Utente

The purpose of this cookie is to obtain certain data regarding the user's connection and navigation

2 years

 

PHPSESSID

Session cookie is used to ensure anonymous navigation

At the end of the session

Third-party cookie

__utma

The main information for tracking visitors is stored in this cookie. This cookie records a unique Client ID, the date and time of the first visit, the time at which the current visit started and the total number of visits.

The __utma cookie is a persistent cookie and expires after two years. The expiry date is refreshed and begins anew on each visit. The cookie can also be completely deleted by removing it manually.

The validity period of the persistent cookie can be influenced by adjusting the _setVisitorCookieTimeout() parameter. It is even possible to select the settings so the persistent cookie is also deleted after the browser is closed, i.e. it is treated the same as a session cookie.

2 years

Third-party cookie


__utmb

In this cookie Google Analytics keeps track of whether a visit has timed out and how far down the visitor moves on the page. It saves the number of page views for the current visit and the start time of the visitor’s current visit.

The __utmb cookie is a session cookie (temporary), but is valid for 30 minutes only. It is refreshed each time a page is accessed.

The validity period can also be changed here by adjusting the _setSessionCookieTimeout() parameter.

30 minutes

Third-party cookie

__utmz

This cookie is the traffic source cookie. It contains all traffic source information of the current visit and information passed via campaign tracking parameters. This cookie also stores whether the traffic source of the last visit was different to the current one. If no information about the visitor source can be determined, the cookie is not altered. This allows Google Analytics to associate visitor information such as conversions and e-commerce transactions with a traffic source. The cookie contains no historical information about past traffic sources.

The __utmz cookie is a persistent cookie. It expires after 6 months and it only changes or refreshes when the traffic source of a visitor changes.

The validity period can also be changed here by adjusting the _setCampaignCookieTimeout() parameter.

6 months

Third-party cookie

__utmc

This cookie is a thing of the past and is no longer used by Google Analytics. For backwards compatibility of pages that still use urchin.js tracking code, this cookie is still set and expires when the browser is closed. However, this cookie does not have to be taken into account when debugging and using the new ga.js tracking code.

At the end of the session

Third-party cookie

__utmv

This cookie is set only in conjunction with use of the _setVar() or the new _setCustomVar() method. Information about user-defined variables and user segments is stored in this cookie and transmitted to Google Analytics via the utmcc parameter using a GIF request.

The __utmv cookie expires after 2 years.

2 years

Third-party cookie

doccheck_scu_data

This DocCheck cookie is used to provide appropriate content based on pseudonymised identification data (e.g. occupation, country, language).

1 year

Third-party cookie

Doccheck_user_id

This DocCheck cookie enables single sign-on for all DocCheck logins.

1 session

Third-party cookie

 

 

Google Analytics

If you have consented to the use of cookies by accepting the cookies on the home page, we use Google Analytics. This is a service for the analysis of websites by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The information generated by the cookies about your use of the website will be transmitted to and stored by Google on servers in the United States. We have also added “anonymizeIP” code to Google Analytics on this website. This ensures that your IP address is masked so that all data is collected anonymously. Only in exceptional circumstances will the full IP address be transferred to a Google server in the USA and be shortened there.

 

Google analyses information about your use of our website. This is used to create reports on your activities on our website and is provided to us. You have the option of preventing these cookies from being stored on your computer. To do this, you must make the appropriate settings in your web browser. However, there is then the possibility that our website may only be of limited use to you.

 

You can prevent Google from collecting, sending and processing your data and your IP address. You can download and install a plugin for your web browser. This plugin is available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en

 

As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent Google Analytics from collecting data by clicking on Link . An opt-out cookie is set to prevent future collection of your data when you visit this website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again. [removed]

 

Google AdWords and Google Conversion Tracking

This website uses Google AdWords. AdWords is an online advertising program from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”).

As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your internet browser stores on your computer. These cookies expire after 30 days and are not used for personal identification of the user. Should the user visit certain pages of the website and the cookie has not yet expired, Google and the website can tell that the user clicked on the ad and proceeded to that page.

Each Google AdWords advertiser has a different cookie. Thus, cookies cannot be tracked using the website of an AdWords advertiser. The information obtained using the conversion cookie is used to create conversion statistics for the AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, advertisers do not obtain any information that can be used to personally identify users. If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie by changing your browser settings. In doing so, you will not be included in the conversion tracking statistics.

Conversion cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

For more information about Google AdWords and Google Conversion Tracking, see the Google Privacy Policy: https://www.google.de/policies/privacy/.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.
 

SSL Encryption

This site uses SSL encryption for security reasons and to provide protection for the transmission of confidential content, such as the enquiries you send to us as the operators of the site. An encrypted connection can be recognised by the browser's address line changing "http: //" to "https: //" and by the padlock icon appearing on your browser’s status line. When SSL encryption is enabled, the information you transfer to us cannot be read by third parties.

 

 

Your rights

You have the right to information, correct, object to, delete or restrict the processing and use of your personal data as well as the right to data portability. You can assert these rights against Chiesi GmbH free of charge via the e-mail address datenschutz.de@chiesi.com or the contact details specified in the imprint.

 

You also have the right of appeal to a supervisory authority if you believe that the processing of your personal data is in violation of the Basic Data Protection Regulation. The responsible supervisory authority in Hamburg: The Hamburg Commissioner for Data Protection and Freedom of Information, Phone +49(0) 40 4 28 54 - 40 40, e-fax: +49 (0) 40 4 279 - 11811, e-mail: mailbox@datenschutz.hamburg.de

 

 

Privacy policy last revised on: 24th May 2018

 

We reserve the right to update this privacy policy from time to time and to make a current version available here. Changes apply once published on our homepage. We therefore recommend that you visit this page regularly to find out about any changes.